Thursday, December 14. 2006
Link.
Not only are Vista and associated new business products bound to raise hackles on DRM and other fronts, it would appear Microsoft was not really all that well prepared even to help customers buy the software.
One reader buying Office 2007 Pro Plus under his company's volume license agreement was left empty-handed after paying his money...Ultimately the reader did discover the download procedure, but only after talking to what seemed like half the people in Redmond. "It appears that since we have a corporate Select level A agreement with Microsoft, and that our CIO is in charge of our program, I needed to go to licensing.microsoft.com and request access to my agreement, which then sends an e-mail to my CIO, who happened to be out for two weeks, requesting the access. Then, after he granted my access, I could see the agreements, but still could not download anything. I called Microsoft and found someone who knows what is going on who walked me through getting the download access. What sucks is that over several days I had about five hours total time lost trying to get this software because Microsoft was clueless."
